Frequently Asked Questions

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

We typically process orders within 1-2 business days. Delivery times vary by location: domestic orders usually arrive within 5-7 business days, while international orders may take 10-15 business days.

Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout based on your location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey.

Products & Care

What materials do you use?

We use sustainably sourced natural wood including walnut, oak, and maple. Each piece is handcrafted with care and finished with food-safe, eco-friendly oils and waxes.

How do I care for my wooden products?

Hand wash with mild soap and warm water, then dry immediately. Avoid soaking or putting in the dishwasher. Periodically apply food-safe mineral oil to maintain the wood's natural beauty.

Are your products food-safe?

Yes! All our wooden products are finished with food-safe, non-toxic oils and waxes that are safe for contact with food.

Orders & Returns

Can I cancel or modify my order?

Please contact us as soon as possible if you need to make changes. Once an order has been processed and shipped, we cannot make modifications.

What is your return policy?

We accept return requests within the scope of our refund policy. Please contact us to initiate a return.

Do you offer custom orders?

Yes! We love creating custom pieces. Please contact us with your ideas and we'll work with you to bring your vision to life. It should be noted that depending on the type of product, custom orders may have a minimum order quantity.

Contact Us

Have a question that's not answered here? Feel free to reach out to our customer service team. reach out to our customer service team and we'll be happy to help!